Yes. Every piece we sell is made in Tuscany, in our own factories that we have worked with for nearly 30 years. We select the leather ourselves and design every style.

Yes. Our website shows only part of our collection. Our shop on Piazza del Duomo carries many more styles of bags, jackets, wallets, and belts. If you are looking for something you don’t see online, send us a message and we’ll help you find it.

Yes. Our exotic leathers are CITES certified. CITES is the international agreement that regulates the trade of exotic species such as python, crocodile, and ostrich, to make sure it is legal and sustainable.

Some countries have their own rules for bringing exotic leather home. We can provide the certificates and documentation for your piece. Just ask us when you buy.

Yes. Most styles can be customized: the leather (calfskin, python, crocodile, ostrich, and more), the color, interior and exterior details, extra pockets, and your initials. We also make jackets to fit you. Custom orders are usually based on styles we already make, and in some cases we can design a new style for you.

Fill out our custom request form and we’ll reply within 48 hours.

Yes. Every Tornabuoni Tuscany product comes with a four-year warranty. It does not cover normal wear and tear or misuse.

After the warranty, we are still happy to repair and refresh your pieces. Customers have come back to us after ten years or more. If you have an issue with a product, email us at [email protected].

Every jacket page in our online store includes a guide on how to measure yourself. If you are between sizes or unsure, email us your measurements and we’ll help you choose.

Read our Guide to Leather Care & Maintenance, or ask us in the shop.

Yes. All prices on our website include Italian VAT (IVA). The price you see is the price you pay us, and shipping is free.

Orders shipped outside the European Union may be charged import duties or taxes by your country’s customs when they arrive. These are set by your country, collected on delivery, and are not part of our price.

Online, we accept credit and debit cards, Apple Pay, Google Pay, and bank transfer. All card payments are processed securely by Stripe.

Yes, in our Florence shop, for visitors who live outside the European Union. On purchases of €70 or more, bring your passport and ask us for a tax-free form when you pay. You must take your purchases out of the EU within three months and have the form validated by customs when you leave.

The refund is not the full tax. After the tax-free service’s fees, you usually get back around 12% of the price you paid.

Yes. Shipping is free worldwide on every order. We ship with a trusted courier such as DHL or FedEx, and you’ll receive an email with your tracking number as soon as your order ships.

In stock: we ship within 48 hours. Delivery then usually takes a few days to a week, depending on where you are.

Made to order or custom: timing depends on the leather and on our factory’s schedule. It usually takes two weeks to a month, and sometimes longer. If your piece needs to be made, we’ll contact you with an estimated time frame and keep you updated.

We email you every time your order moves to the next step: when we start processing it, when it’s ready, and when it ships, with your tracking number.

You can also sign in to your account at any time with the email address you used, to see your orders and their current status. You never need a password to shop with us.

Yes, within 24 hours of placing it. Email us at [email protected] as soon as possible.

We accept returns on items from our collection within 14 days of receiving it. Items must be unused and in their original condition, with tags attached. Return shipping and any customs costs are the customer’s responsibility.

To start a return, email us at [email protected] before you send anything, and we’ll tell you how to ship it. Once we receive and check your return, we’ll refund your original payment method, or exchange the item if you prefer.

Custom and made-to-order pieces are made specifically for you, so they can’t be returned. If there is ever a defect or a mistake on our part, we will take it back and refund you in full.

Yes. We supply boutiques and retailers with our Tuscan-made leather goods. Minimum order quantities depend on the items you choose.

Email [email protected] with “Wholesale” in the subject line, and tell us about your business and the products you are interested in.

Yes. Through our factories in Tuscany, we can produce leather goods under your own label. Minimum order quantities depend on the products.

Email [email protected] with “Private Label” in the subject line, and include the type of products, the quantities you have in mind, and your timeline.